Refund, Return & Cancellation Policy

Last Updated: February 24, 2026

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1. Cancellation

• Possible before shipment
• Not possible after shipment

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2. Return Conditions

Accepted only if:

• Product is defective, damaged, or incorrect
• Product is unused and in original packaging
• Request made within 3 to 7 days after delivery

Non-returnable items:

• Perishable products
• Customized products
• Hygiene products (except if defective)

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3. Refund

• After inspection and validation
• Refund via original payment method
• Processing time: 5 to 10 business days

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4. Replacement

• Subject to availability
• Subject to compliance with return conditions

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5. Cancellation by Vendor

In case of unavailability:

• Automatic full refund
• No additional charges

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6. Shipping Fees

Non-refundable except for errors attributable to the vendor or BATIGUI.

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7. Disputes

• Contact customer service first
• Internal processing according to BATIGUI procedure
• Final decision by the Platform

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8. Refund Contact

Email: refunds@batigui.com
Support: 7 days/week – 24 hours/day